Wall St. Journal asks why PCs at work are so much worse than at home

Mon, 11/16/2009 - 11:15am — Seth Weintraub
2317

The Wall Street Journal gives me a laptop with Windows XP, an operating system I found satisfying when it came out eight years ago but that lacks a lot of modern touches, like a speedy file-search function. My home computer, meanwhile, is a two-year-old iMac running the Leopard version of Apple's Macintosh operating system. Among other virtues, it's got a search function called Spotlight that lets me track down files in a flash. Or take email. Please. There's a limit on how much email employees can store on the company's system, and I routinely bump into it. So, I need to spend time hunting through old notes in Microsoft Outlook and deciding what to keep and what to delete, or risk a shutdown of my account. I'm not the only one; a colleague told me she often receives messages with large attached files that overload her inbox while she's asleep.

The Wall St. Journal's Nick Winfield talks about something we Mac users often face in the workplace.  Shitty, locked down Windows boxes that block sites we use and take forever to do basic computing operations.  The question is: Why? 

As the WSJ points out, the technology exists to divide work and play.  Give me the $2000 you'd pay on my Thinkpad running XP and I'll put a Citrix client on my MacBook and maybe a VMWare partition for the 10 year old Intranet.  Meanwhile at home I'll use a more robust Google Apps setup with 25GB of email storage.  I'll even have some change left over if you keep those Windows Active Directory jockeys away from me.

It isn't just desktops.  The story talks about Kraft's experiment to give users a choice on phones.  No surprise that 60% chose iPhones.  Kraft employees were choosing Macs despite (or perhaps because?) the fact that they wouldn't get support from IT.

The message isn't explicitly Windows PC vs. Mac / Microsoft Servers vs. Cloud / iPhone vs. BBY, but that is how it reads.

The story is a great read and includes an audio portion as well.  Also not blocked by the WSJ Paywall for the moment.

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Comments

filters, firewalls, clogged

122

filters, firewalls, clogged networks, cheap parts, old technology....need i say more?  why is this even being discussed?  

As I sit here at work on

65

As I sit here at work on lunch, on a buggy 2,25 year old dell


 XP and IE6. IE6 does not render pages correctily anymore, IE freezes up routinely.  IT tried to install IE7 and it caused a complication


 that required they dump it ans stick with 6. I know the feeling.

I've been asking this same

73

I've been asking this same question. It seems that every university I have been to stocks up on about 200 Dell machines. They must get some ridiculous discount, because no one in their right might would purchase these things otherwise. They take about 5 minutes to log on, and then another 5 or so just to load all login items they have set, and even then the computer is barely functional. 

 Im not saying this is an issue with Dell, Im saying schools and workplaces need to step it up and buy some functional machines. Actually, it probably is Dell's fault. If they didn't offer such garbage, the schools wouldn't have the option of buying them.

UW-Milwaukee

53

I'm a Comp Sci student at UW-Milwaukee and they recently remodeled our library commons area and put in a ton of iMacs, both 20" and 24" screens. About 60% of the computers are still dells but it's nice to see them paying closer attention to what the students use and want. I'm sure Apple gives universities a great deal on these machines. As a student it's so much easier using these iMacs. I feel way more productive and like it's easier and more enjoyable to get my work done. 

From my own experience,

54

From my own experience, taking machines from work that are old and slower than anything and reinstalling the OS on them makes them rather useable. I don't mean just the refresh of the OS, but from removing all the corprate level anti-virus and other 'baseic image' software makes the machine have some life.

Currently I'm typing on a thinkpad T40 that was thrown out by my compan's tech team because "it was too slow to be useable". After reinstalling the OS, and a year of normal house use, its still quick and productive.

I really don't know what they do to the machines, but what ever it is, I don't blame the hardware.

And there is always

24

And there is always http://www.nliteos.com/

Using it I got Windows XP running on a Pentium 166MHz with 128MB RAM.
I will admit it was slow, but actually usable!

My guess is the work machines

46

My guess is the work machines are allot older than the two year old imac. 

Just a guess. 

This morning my computer took

37

This morning my computer took 17 minutes to boot up and start being responsive. It is a 2005 custom built from the bargain bin workstation. How do I make the case for upgrade? The macbook + 24" monitor I want is over $2400.

 

The company uses timekeeping softward that works on Vista but was was hasn't been upgraded since 2002. (If the company starts replacing these bargain bin workstations, it should update it Office and timekeeping packages as well.) My day would be better on a macbook pro or a decent W7 machine. But would I be more profitable? I need a way to make the case.

There is what you want, and

71

There is what you want, and there is what you need.  As the guy that makes PC purcahse decisions for my department, let me tell you: You need to make a case for a $2300 configuration.

In short, you'll get a MacBook and a 23 inch monitor from me.  That's under $1300.  Nothing more unless you show that it's required for the position.  Which is unlikely since I have 20+ designers and  app developers on staff.  If they don't need more, you have a problem.

I am curious how your own

60

I am curious how your own machine compares to what these  20+ designers and  app developers use. And how you justify that.

Does anyone else end up doing

63

Does anyone else end up doing work at home just because the work computer can't handle it? OmniGraffle on my Core (1) Mini is a dream compared to making a diagram in Office 2002.

Yeah, no kidding!  My work

65

Yeah, no kidding! 

My work compy is a Mac Pro running Leopard, but at home, I have an MBP running SNOW Leopard! 

Using my computer at work is like being forced to go back in time to, like, JULY, man! 

 

Screw You

52

And your good to work for company.  *gives middle finger*  :-)

The answer to this question

95

The answer to this question is simple, and in large part answered by the first poster "filters, firewalls, clogged networks, cheap parts, old technology".  The Why's of that answer are a bit more complicated, but as an IT Professional I'd like to take a stab at it:

1.  Most average users in today’s corporate environment are IDIOTS.  I mean seriously, very few have a clue how to open an application without a special icon on the desktop.  Obviously most of the readership here will be the exception to that rule.  I am lucky if 85% of my users can tell the difference between the monitor and the PC when I ask them to power off the machine, much less concepts like DHCP and DNS...

A.  This causes the need for a managed environment in an effort to stem viruses, spyware, adware and other such garbage from being installed.

B.  Additionally, the complete lack of computer skills requires significant hand holding.  You have to map all the drives, create shortcuts to necessary resources, map printers, and on mobile machines encrypt drives.  This is necessary because the technical level of the average user is slow low, if it's not spoon fed to them, they are simply lost.

2.  Last but not least, there is significant capitol involved in the technology investment of a corporation.  It is simply not feasible for most companies to upgrade every machine for every user every 3 years.  I am lucky as I work in health care and we are often forced into an aggressive refresh cycle as many of our systems can ultimately affect patient care.  Even still, many office machines and lower priority areas are forced to wait until a workstation dies a natural death prior to an upgrade, which may well end up being a hand-me-down from a more critical unit.

I'd like to close by stating I have run into very few counterparts that enjoy being the "IT Nazi".  Past experience, and complete lack of technical skill by a majority of users, creates a situation where excessive startup scripts, security, encryption, firewalls, filters and authentication are necessary evils to protect what performance we can provide.  I'd love to put a brand new machine on every desk every year, completely unlocked and open, with any and every tool a user might need, unfortunately this is unrealistic.  It is cost prohibitive for both hardware and software.  It additionally provides no security for the data on our network; provides no protection for the network bandwidth (streaming music, and video would abound); and those poor machines that are so slow now would be even worse with browser conflicts, 8 different search toolbars, spyware, adware, and viruses...

I understand the question, and even the basis for complaint, however, I feel the situation is justified in most cases.

I hear ya. My wife is in IT,

75

I hear ya. My wife is in IT, and she has several stories about people who think that the big round Dell badge is the power button.

Seriously, how do these people feed themselves?

 

IT Staff Arrogance

93

Well, you owned up to it! You called your "clients" idiots. This says more about you and the system you operate than the people who you should be trying to help. Get with the times. Modernise your IT infrastructure, change your approach and serve your clients. I would do this quickly if I were you so you can be seen to add value. If not, be warned, you are likely to be part of the next IT rationalization coming your way soon. Certainly, as a senior manager outside the IT department in my organisation, I am looking at the huge lack of value, drain capital and expenses on resources that our antiquated IT system "offers". It wont be tolerated next year. 

Good luck with getting on board with much needed change.  Sounds like you will need it.

Therein lies the problem...

43

You're a senior manager OUTSIDE of the IT department.  If you want to see what it's really like, I contend you sit with one of the IT guys for a typical day and listen to all the completely incompetent people they try to support.  IT desktop support is as much a teaching position as it is an IT position.  IT isn't a financial drain -- they help the idiot engineers who build the products stay on task and be productive.  It's amazing how many people with fancy degrees don't understand the first thing about a computer beyond Microsoft Word (and even that, they often merely understand the very basics.)

Be honest. How many times you

25

Be honest. How many times you have stared at the screen stupefied, and amazed that the darn thing can't find a network share or prints a hundred pages with a single line or a few weird characters, or some other mystery you can't explain?

You give these people the most idiotic unintuitive machines on the face of the earth and then call them idiots? I don't know if you get a kick from your self-aggrandizement or if you want to ensure your job security, but your clients are not stupid. They know you.

Either educate yourself in how you can introduce technologies that do not impair your users and improve your worth to the company, or kiss your job goodbye in a few years.

 

All the more reason that you

32

All the more reason that you should give your employees something more advanced than the junk they are supposed to work with. Map drives for them? How can you justify your time doing ridiculous things like that? You will find your support time will be drastically reduced if you give them something more advanced and hence easier to use.

 

I work from home the majority

94

I work from home the majority of the time and I always end up using my Mac Mini (on a 40" 1080p) or my MacBook Pro 15".  They don't crash.  It really comes down to that.  They don't crash.

My work PC is an HP 8510p.  The fan goes near 100% almost constantly, even when it's sitting there idle.  That's annoying enough.  The hard drive has physically crashed 4 times in the 18 months I've had this laptop.  My 2004 iBook hasn't physically failed once, nor have any of my other Macs.  Why?  At least in the newer models and older Pro models it's because of the motion sensor.

At grad school everyone except me has a PC.  To log onto the school network takes forever because it's constantly updating the Cisco Clean Access nonsense.  My MBP takes but a second to log on.

The solution is quite simple.  Move to more web-based apps whenever possible.  You don't need a fat client for a CRM or bug tracking tool.  Perhaps more importantly, don't use software that only works with IE!  That's not true web software.

Google Docs does most of my Office needs, including collaboration.  Google will eventually defeat MS if they continue their antiquated thick-client OS-specific software. (Office on the Mac isn't the same).

Web-based can be centrally managed and secured regardless of the client (PC/Mac/dumb terminal/phone/etc).

You've just had good luck

24

While you make a lot of really valid points, I hate to tell you, but... Apple hardware is not bulletproof or invincible, either.  Hard drives are universally made from about, oh... 6 manufacturers left in the industry:  Samsung, Western Digital, Maxtor/Seagate, Fujistu, Hitachi, and Toshiba.  It's likely that, at some point, one of these drives will eventually fail.  As drive sizes are increasing, reliability is decreasing.  I **HIGHLY** advise redundant backups.  (Not just one source, but two.)  A Time Capsule and regular archiving to a separate external disk ought to do the trick nicely.  For the sake of all that is good in the world, though -- don't expect your hard drive to last indefinitely and never backup because you expect it "just works."  That would be a GRAVE error on your behalf.

Definitely backup.

33

Definitely backup. Redundancy, even better. That said, drive manufacturers make different MTBF models. Cheaper drives fail more often.

What's sad, is that my

53

What's sad, is that my computer is fairly new.  We got them last year.  It has a pentium dual-core 2.4 GHz processor, with 1GB of RAM (not terrible for a high school).  It came with Vista on it (I'm assuming because of the sticker), but we're still being forced to use XP. 


 


The sad thing is that I graduated from the same high school that I'm now teaching at (that's not the sad part.... maybe...) and when I graduated the computer science class I was in had upgraded all the computers  to XP, and now that I'm teaching here 7 years later, we're still using it. 

Dump the antiquated on-prem mail engine and move to the cloud

34

I work for a Google partner company doing large scale Google Apps implementations for big enterprise. The $$ saved from the EOL of on premise Exchange and Notes mail stores is so big (1/5 the cost), that most big IT shops find they have extra cash for decent PCs and a shorter refresh cycle. Not to mention how much faster old hw runs when not having to load up feature bloated, piggy client apps just to do mail and calendaring. Use a modern browser, get 25GB of mail storage and uninstall that old client crapware. Your PC will thank you...

Work is not Home

23

Why can't my office cube have  a leather couch like the in my living room?  Instead they give me this boring desk chair.  And why is the company car a Toyota Camry when at home I have a Corvette ZR1?

Work and home are two different things, with different needs, different product licensing agreements and different liability and security concerns.  It is always a matter of the right tool for the right place.  A home computer is not the right tool for most businesses, that have a whole set of privacy, security and liability concerns that have to be met. 

Want to do some web surfing during lunch hour?  Buy your own smartphone.  Want to work on business data at work? You better be using your office-issued computer, or you and your employer could be in big trouble.

Am I missing something? 

14

Am I missing something?  Aren't Macs for people who don't know how to use real computers?  I think there's a reason they have like 3-4% market penetration in the corporate world.

90% of corporate computer users are idiots.

02

That's why the computers are so slow.  As pointed out above, they need to have everything done for them, map a network drive, map a printer, have to have a special icon in front of thier face etc.  These machines would destruct themselves in about a week if no firewalls, anti-virus, anti-malware were not installed thus making them snail slow.  And forget about laptops, they routinely slam down thier notebooks while running, drop them, bump them etc.  They don't understand that these are delicate electronic devices and hard disk platters spinning at high speeds with disk heads flying over at minute tolerances.  The slightest bump and CRASH.  Then they wonder why thier laptop all of a sudden doesn't boot up?  idiots.

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