Apple Live Chat MobileMe support available

Chauncey Dupree
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April 27, 2009
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We really like the Live Chat helpdesk idea in general and are glad to see Apple jumping on the bandwagon here.   When done correctly and scaled reasonably, it allows a much better experience than talking on the phone.  It is also a lot easier to cut and paste from a chat than from a phone conversation. 

Hopefully, you won't need it but it is there when you do...

Apple's site says:

We're pleased to announce that English language Live Chat support is now available 24 hours a day, seven days a week. If you encounter an issue while using MobileMe and would like to address it immediately, simply go to MobileMe support. Click on the topics at the bottom left of the page to see if your question has already been answered. If it's not, click the Chat Now button to initiate a realtime help session with a MobileMe support agent.

Comments (4)

Ginkgo (not verified) | April 27, 2009 - 1:00pm

I've used this service a few times over the last six months. Was I just lucky when I requested assistance that they happened to be open? Or have tey had it in beta for a while?

Ed the Ped (not verified) | April 27, 2009 - 1:04pm

This being a rumour site...I wonder what Apple is cooking up? I mean why this now? I've had this service for almost three years, what finally compelled Apple to have 24/7 support just months shy of the new iPhone hardware?

Makes me wonder what will Apple release with the new phone? Or what additional services will they unveil?

Nick (not verified) | April 27, 2009 - 2:46pm

MobileMe isn't even three years old.

Scott (not verified) | April 30, 2009 - 2:09pm

says it all.....