App Store dejection process - now Rogue Amoeba leaves the flock

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The App Store rejection process continues to infuriate even long-term Apple developers, and something will have to change - today we see long time Mac developers, Rogue Amoeba, announce they will no longer develop apps for the iPhone following frustrating (and perplexing) treatment by the App Store team.

The company introduced its Airfoil Speakers Touch 1.0 app for the iPhone months ago, became aware of some issues (with audio sync that could be heard when audio was playing to multiple outputs) in the app and sent in an update. An update which took Apple three and a half months to approve - all because the company used Safari logos and Mac images as part of the User Interface.

(Airfoil, incidentally, is a great app that lets you send any audio from your Mac or PC out to the AirPort Express, Apple TV, other computers, and with Airfoil Speakers Touch, to your iPhone or iPod Touch. You can use it to send the audio from a YouTube clip you're watching out through an iPhone-attached speaker system, for example.)

The developers submitted the updated App in July, only to see it refused because of its use of “Apple-owned Graphic Symbols”. In context, however, these were only used as navigational elements - usage that’s well within Apple’s Mac development rules.

The company goes on to explain
the entire frustrating process in full, involving multiple submissions and re-submissions before the company removed the offending graphics and replaced them with a link to the blog post, by way of explanation.

Speaking to App Store users, developer Paul Kafasis says “We urge you to do two things. First, be aware that Apple is acting as a gatekeeper, and preventing you from getting the software that developers such as ourselves are trying to provide you. We wanted to ship a simple bug fix, and it took almost four months of slow replies, delays, and dithering by Apple. All the while, our buggy, and supposedly infringing version, was still available. There’s no other word for that but “broken”.”

“Rogue Amoeba no longer has any plans for additional iPhone applications, and updates to our existing iPhone applications will likely be rare. The iPhone platform had great promise, but that promise is not enough, so we’re focusing on the Mac.”

All this furor follows comments from former Facebook app for iPhone developer, Joe Hewitt, who has ceased working on the iPhone app team at that company in frustration at the App Store approvals process. Last night, writing on his Twitter feed, he wrote, “For every dev that leaves iPhone in frustration, 1,000 new ones join up. iPhone is an unstoppable train regardless of how much we complain.”

Comments (26)

Bye-bye... Adios.... See you later alligator.... After while crocodile....Toodaloo kangaroo

Hewitt, writing on his Twitter feed, he wrote, “For every dev that leaves iPhone in frustration, 1,000 new ones join up. iPhone is an unstoppable train regardless of how much we complain.”

 

That's a mouthful.

that's what she said

There's an App for that!

The 1000 new ones who join up are mostly making fart apps, one-trick ponies, and repurposed "e-book classics". The percentage of actual quality apps on the App Store keeps going down.

Even if most developers were making novelty apps, what's your point? The fact is quality apps are appearing all the time.

 

Maybe so, but the raw number of quality apps IS going up.

I don't understand your comment... Either you're an end-user and you should be concerned about that story repeating itself, preventing you from getting fixes fast, or you're a developer and you should be concerned that it will happen to you.

Either way, you have to admit that the approval process is a frustrating experience and it's been reported not once and not twice in numerous forums. Apple should have automated tools that check the safety of the application (for instance, that it doesn't steel phone numbers, doesn't try to access forbidden places in the OS, doesn't use private API methods... all these things being very, very easy to implement BTW), but that should be it. A bad application will never make it to the top 50 so what do they care?

On the other hand, we have idiots like 'noob' up there that have their head too much up their ass to see what's really going on...

This is undoubtedly an attempt to get enough media attention that Phil Schiller will contact them and make things right. They have a point about the aprovals process being slow with little communication, but we also have to look at it from Apple's point of view. There's no way for them to flawlessly handle the kind of demand the App Store has created. Despite their big earnings Apple is still a relatively small company with limited resources. They're under a lot of pressure and this developer knows that making a fuss on public is the only way to get Apple's attention. They'll be back in the iPhone business within weeks.

Without GOOD developers you won't get the GOOD apps.  Apple has anything but LIMITED resources -IF they wanted to do something about these issues, they would...AND COULD.

 

Don't be a solid fanboi & support tyrannical actions -the UPDATE was denied for having THE EXACT SAME FEATURES & ICONS AS THE REGULAR VERSION! If the App Store Approval Team would pull their heads out & actually read their own policy, they would realize that they are ignorant & change how they do things.

 

No wonder I'm starting to even dislike my MBP... pathetic

Uh, have you ever used any Rogue Amoeba software? Besides Audio Hijack, everything else they touch is TERRIBLE.  They're apps are not creative, or even modern.  They use antiquated techniques, and just plain copy Apple whenever they're not sure how to code or design something.

 

So lets see Apple has ticked off Facebook and Rouge Amoeba into making loud, whiny announcements. I'm missing the significance here.....

 

Oh wait, there isn't any.  Facebook is worthless, Rouge Amoeba is a non-factor. For every half-assed developer that can't read instructions, there are 1000 more signing up for the Dev program.

 

Strange how the developers of the OTHER hundred thousand applications that have been approved with no difficulty, don't see to be complaining, as they cash their checks.

If you think they are the only people who've had problems, you're clearly not reading any news sites.

apple == nazis

Lucky you remembered the double equals. Otherwise you'd have been assigning the Nazis to Apple...

Rogue Amoeba, you "were" the best developer I have ever met. 

 

But now, you decided to leave the iPhone world, know this: 

 

I BANISH YOU FROM LAND OF APPLE! 

 

You must give up developing applications for mac. You give up iPhone developement, you also must give up Mac development as well. It's either keep both, or give up both. You're choice. 

 

Apple's review process will take a long time. The reason: Reading and Reviewing Application, One Line of code at a time. Complex apps like Facebook, or even Airfoil will take longer time, since the code is complex, and long. By reviewing apps one code at a time, Apple is keeping the iPhone safe and sound, detecting whether the apps are malicious or somewhat virus like. (Android marketplace has no review process, and it's just a matter of time before a virus app gets into the marketplace)

No source code is submited to Apple for the app approval process, so Apple is NOT "Reading and Reviewing Application, One Line of code at a time".

I hope this sets a TREN and finally the APPLE people in charge take their heads out of their A$$es and stop smelling their own Shhhit....  I sympathize with the DEVS on this one because APPLE does not care they get paid no matter what. So I hope more and more DEVS let APPLE know how frustrated they are !   REVOLUTION BABY ! 

@alchemistmuffin, you = idiot

I'm sorry, but if you think RA makes crappy applications, you're an IDIOT.  I use Airfoil all the time, and it expands the capabilities of the very limited Airport Express in ways Apple wishes they had thought of.  Their apps are small, efficient and useful - exactly what the iPhone needs.  I don't think for a second that them leaving the iPhone app development world is going to hurt Apple's bottom line, but it's not a good sign, when someone who is almost exclusively an Apple-related developer decides to cease application development for one of the premier platforms out there because of stupid bureaucracy.

 

--Matt

Great guys..No updates. Frak your custumers for some press. Give me my money back please!

In general this company makes some really great products and utilities for the Mac.  It is really too bad that Apple is not willing to work with them on this because I think it would be a mistake to ignore the iTouch/iPhone market.

RA's app isn't all that great and it was buggy -- how about, maybe, I dunno, creating apps  that aren't so buggy in the 1st place?  Just a crazy suggestion. 

Steve Jobs runs Apple, not Hewitt or Kafasis.  Let the door hit'em where the pitt bull should have bit'em!

200 hundred Apps are approved every day, seven days a week since the inception of the App store. Of course there are going to be moans and groans from some developers. But the percentage is very, very low when you consider all the developers on the App Store. A few vocal developers make it sound like it's a universal problem for everyone, but it's not. Thousands of developers have no problems what-so-ever with the process. But you don't here about them because they have nothing to complain about except where to hide all the money they are making.

 

 Too many of you want to generalize Rogue Amoeba's problem and assume that every developer is having the same issues, when in reality 99% of the App Store developers are perfectly fine with the process. It's the same human trait that makes us hate all Muslims just because a few zealots attacked our country. Generalize for the sake of simplistic thought.  

The approval process is good, both for the developer and the consumer. Read the SDK documentation and you'll see they are pushing for higher quality apps. I do think Apple is slowly, too slowly, improving their process, and am optimistic as a developer.

However, I wish they would change the fundamentals a bit more to make it more developer friendly and encourage better testing, and more creativity

Better testing : to get you app tested, developers need to secure UDIDs from beta testers. This is very difficult, and as a results skews your testers to the more techy crowd. You can use apps to get UDID off of phones (Ad Hoc Helper, Nextive), but it's still too difficult/expensive. If Apple made it easier, you'd get more apps tested by their target demographic, get more feedback, and the app would be less buggy in the first version that goes submitted. That would help get rid of the silly errors that clog the Apple review process. How about a simple, beta-code generator that you email to say, where anyone receiving it can test your app? Apple could impose the same 100-testers per year limit as they do now.

More creativity needs to be at the focus of Apple app store. With the push to getting bigger brands involved, I worry about the small developer who has a great idea but doesn't have the $$ to stay in the game. If Apple doesn't help these developers market their app, it's a total loss, as marketing amidst 100k apps is difficult and expensive. My recommendation is that Apple waive its 30% revenue share UNTIL the app has generated $10k in total revenue. That way Apple has the incentive to promote/find ways to get users to find the new apps -- if they don't then Apple doesn't make any money until the developer has made some. May not cover the app developer's time spent, but at least you aren't robbing precious dollars, while not providing any help. If Apple helps with marketing/discovery, then the 30% is worth it. Let's align the incentives here.

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